Refund & Cancellation Policy

Refund Policy

At Dream Records Media Private Limited, we are committed to delivering high-quality services to our clients, ensuring seamless music distribution and related offerings. However, due to the nature of digital content distribution, we adhere to a no-refund policy under the following conditions:

  • Payments made for digital distribution, promotional services, or any other intangible services are non-refundable.
  • Once a transaction is successfully completed, refunds cannot be processed, except in cases of billing errors on our part.
  • If you encounter any issues with our services, please contact us at support@dreamrecords.in, and we will work to resolve the matter as quickly as possible.

Cancellation Policy

As Dream Records Media Pvt. Ltd. provides digital distribution services, cancellations are generally not applicable. However, under certain circumstances, we may consider cancellation requests as follows:

  • If a cancellation request is submitted before the content has been distributed to platforms, we may review and process it at our discretion.
  • Once the content has been delivered to streaming platforms, cancellation requests cannot be accommodated.
  • If an artist or rights holder wishes to remove their content from distribution platforms, they must submit a takedown request, which will be processed in accordance with platform-specific timelines.

Exceptions & Special Cases

  • In the event of a duplicate charge or an unintentional transaction, please report it to us at support@dreamrecords.in within 7 days of the transaction date for review.
  • If Dream Records fails to deliver services as per the agreed terms, we will conduct an internal review and may offer a resolution or compensation accordingly.

Contact Us

For any refund or cancellation-related inquiries, please reach out to us at:

Email: support@dreamrecords.in
Website: www.dreamrecords.in

Dream Records Media Pvt. Ltd. reserves the right to update or modify this policy at any time without prior notice. Please check this page periodically for any changes.